lol. i didn't think this would be my first post for the year... and i didn't think my first post would actually be this...
i actually cried in front of my customer. spare the details. i know i shouldn't cry in front of my customers... but i really can't take it... really, i cried not because i'm at fault. i cried not because i have to pay up the money, but i have to pay the money for a booking that is caused by human error and that i felt i was wronged, blamed TOTALLY for something that both parties were wrong. seriously, as a normal individual, i definitely would not claim that it's my mistake. but as a tour consultant, i humbly admit to the customer that it was partly my fault (when the other side of me was suffering the feeling of being wronged.)
i cried because, as a HTM student, this actually happened to me. it kind of like an insult.
i actually let a customer to have the chance to find a fault with me, as a tour consultant. i blame myself for not handling the booking well. i blame myself for having to serve the customer. i blame myself for having the kindness to serve themself even when we are closing. i blame myself for not telling them that we are closed.
the job i took pride in... (although i complained a lot abt my company) i love the job as a tour consultant... having to suffer this in silence is so intolerable... i felt so humiliated i couldn't help but dash to the toilet to cry it out... this is really the first time in my life i cried this way...
the customer really has no conscience of their own... i have nothing to say, but they really can totally push the blame to others... what an eye opener for today's morning! this is the biggest lesson i have ever learnt abt human this year!
anyway, this is to my customer...
MR FXX, thank you very much for opening my eyes wider to see this world... and thank you for showing me how ungentleman a man can be... i don't know how to repay you... i guess the only way is to pay for your tour with MY OWN MONEY??? and no... u don't feel guilty, because this is want you wish for right? and yes, you are all right, you are correct... you did not even understand the word and purpose of "double-check"... and yes the word trust... yes, you trust me... and why can't i trust you?! anyway, you don't need to feel guilty just like how i told you so... you FEEL that you are not in the wrong right? and how OOPS, and did i forget? your female partner is incredible!! i have discovered the amazing ability of females to lie with their eyes open... =)
i feel so "wei qu"... if it was the me in the situation, not as a tour consultant... i would have stood up for myself and swore to hell... and definitely take this case to court... 100% i win... because, MR FXX, there's your fucking signature at the booking form, which you supposedly signed after double-checking the details, which i went through it with you detailly, and yet, you denied everything off... FUCK YOU.
ok... nvm... i shall "li de cheng fo"... lol... i strongly believe in karma... hoho...
