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Tuesday, December 11, 2007 23:41 Y
Post title : Fieldtrip to NWA

went on a fieldtrip to Northwest Airline (NWA) today... visited the distribution center.. more of their operations department and call center...

quite a fruitful trip... saw the phone and coms they use... the commands they typed into the phone... how the agents situated in the call center worked... they are damn pro man... can type damn fast and serve the customer at the same time! like without thinking lehz...

and the GM, and 2 other managers gave speeches... the GM sell a lot abt NW to us... i learn more abt NW from his talk too...

however, i learn more from the other 2 managers... =X the thing that they talked abt are VERY interesting... and they shared a few of their experiences with us... i think i gained more knowledge from them... it's so fun...

before going to their office, at paya lebar, i expected to have more tours and all in NWA... gain more knowledge on how they work and other stuff... however, the GM ended up selling NWA to us... A lot... he's like promoting it to us... why...

anyway, that will be all for today! have to start studying for my accounting test now!!! haven't start studying yet! can u believe it!?!? n my test is tomor! wow... great... thanks to sudoku... and my procrastinating character again of coz... zzz

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